Ross Networking Consultants, Inc.
Support

Support

Flexible hours of operation

Ross Networking Consultants understands that many businesses operate beyond the standard 5 days per week, 8:00 AM to 5:00 PM workday.  We also understand that businesses operate across the country in different timezones.  If you have an emergency, we are here for you 24 hours a day, 7 days a week and even  holidays.  Our customers appreciate the flexability we provide to keep them operational.

Fast support

Not only do we provide around-the-clock support, we also start working on your problems right away.  If your computers or servers can access the internet, we can access them.

We use Citrix GoToAssist® as our remote support tool.  If you need support, please contact us first for a support key.  Once provided with the key, click on the "Request Support" image below.  You will be presented with a pop-up window to enter your name and support key.  Then click the "Start Support Session" button in the pop-up window.

GoToAssist  
 Request Support  

If instructed to do so, please download GoToAssist® by clicking on an image below for support.
  PC Support Mac Support
  Request PC Support Request MAC Support
  (3.2 MB download) (7.9 MB download)
     
 
 
 
 
Open 24/7
 
 
PC and Mac Support

Downloads:

Citrix ICA Web Clients:

XenAppWeb.msi (5.92 MB) - for Windows XP and Vista

WebInterface.exe (16.6 MB) - for Windows 7